AURA BLOOM COLLECTION (PTY) LTD
(2026/364420/07)
RETURNS & REFUND POLICY
Effective Date: [25/07/2026]
AURA BLOOM COLLECTION RETURNS & REFUND POLICY
Returns
Customers may request a return within 7 days of receiving an order, provided the item:
• Is unused
• Is in its original packaging
• Is accompanied by proof of purchase
Non-returnable Items
The following cannot be returned:
• Used products
• Personalised or customised products
• Clearance or final sale items
• Products damaged through misuse
Incorrect or Damaged Orders
If you receive:
• Incorrect items
• Damaged products
• Defective products
Please notify Aura Bloom Collection within 48 hours of delivery.
Refunds
Approved refunds will be processed using the original payment method.
Processing may take 5–10 business days after approval.
Exchanges
Where stock is available, Aura Bloom Collection may offer exchanges instead of refunds.
Return Shipping
Where the return results from an Aura Bloom Collection error, return shipping costs will be
covered.
For change-of-mind returns, customers may be responsible for return shipping costs.
Consumer Rights
Nothing in this policy limits your rights under the South African Consumer Protection Act.